Refund Policy

At Haus Articles, we aim to provide our customers with high-quality products and excellent service. If you are not entirely satisfied with your purchase, we are here to help with our Refund Policy.

Eligibility for Refunds

We offer refunds in the following situations:

1. Damaged or Defective Products: If you receive a damaged or defective product, please contact us immediately. We will arrange a return or exchange and provide a prepaid return label for your convenience.
2. Change of Mind: If you have changed your mind about a product, you may request a refund or exchange within [7 days] from the date of delivery. Please note that you will be responsible for the return shipping costs.

Non-Refundable Items

The following items are not eligible for refunds:

• Custom or Personalized Products: Products that have been customized or personalized to your specifications cannot be returned unless they are damaged or defective.
• Clearance or Final Sale Items: Clearance or final sale items are sold "as-is" and are not eligible for refunds, returns, or exchanges.

How to Request a Refund

To initiate a refund, please follow these steps:

1. Contact Us: Reach out to our customer support team by emailing support@hausarticles.com or by using our Contact Page. Provide your order number and details of the item(s) you'd like to refund.
2. Return Authorization: Our customer support team will guide you through the refund process and issue a return authorization if your refund is eligible. This authorization is necessary for processing your refund.
3. Pack Your Items: Carefully pack the item(s) you're returning in their original packaging, along with any accessories and tags.
4. Ship Your Return: Use the return label provided (if applicable) or your preferred shipping method. Please ensure the package is adequately protected to prevent damage during transit.

Processing Your Refund

Once we receive your returned item(s), our team will inspect them to ensure they meet our refund policy criteria. Depending on your preference, we can process your refund in the following ways:

• Refund: If you choose a refund, we will issue the amount to your original payment method. This may take a few business days to reflect in your account, depending on your financial institution.
• Exchange: If you'd like to exchange the item for a different product, we'll help you with the process, including any price differences and shipping fees.
• Store Credit: If you prefer store credit, you can use it for future purchases on our website.

Contact Us

If you have any questions or need further assistance regarding our refund policy or the status of your refund, please don't hesitate to contact our customer support team through our Contact Page or by emailing support@hausarticles.com.